CareBuilder uses a range of sensors, including wearables, e-health devices and state-of-the-art fall detection, all requiring cellular connectivity. Due to the criticality of these use cases, a guaranteed, resilient connection is an essential feature. Stacuity delivers this through a multi-network approach. This means SIM cards can be steered onto multiple operator networks that are integrated with Stacuity, providing an automatic failover if the primary network experiences an outage, ensuring continuous operation.

Further to this, through Stacuity’s advanced Operator Policy feature, CareBuilder has the ability to select preferred networks based on the criticality of the use case. For example, they can choose a Tier 1 network as the preferred option for high-criticality data, such as real-time fall detection alerts, but a different network for less critical data, such as daily activity logs.

This allows for the optimisation of operational costs without compromising reliability and resilience.

Stacuity unlocks unprecedented network visibility and control, allowing connectivity to be monitored and controlled by CareBuilder in real-time. This includes network event notifications, which are typically only visible to the operator. Through this feature CareBuilder can create bespoke monitoring and reporting for each specific use case.

Fall Detection Message Receipt Confirmation: If a wearable sensor sends a fall detection alert, CareBuilder can simultaneously receive a network event notification confirming that the message was successfully delivered over the cellular network. If the device attempts to send the alert but a network fault is reported, CareBuilder’s system is immediately aware of the connectivity issue and can proactively trigger a more urgent follow-up action. This adds resilience.

Unauthorised SIM card removal: A device may be policy-locked to its original SIM card, meaning the network registers a successful attachment only with that specific identifier. If a different SIM card attempts to attach to the network, or if the original SIM card is removed from the device, a security alert notification will be fired.

In addition to tailored network events, CareBuilder’s partnership with Stacuity also provides engineers with access to a real-time packet capture feature. This is self-servable, giving CareBuilder direct, immediate access and control over the tool, with no reliance on third-parties such as operators. This ultimately leads to faster fault resolution, drastically reducing device downtime and supporting a stronger more reliable solution for clients.

CareBuilders solution is further enhanced through Stacuity’s unique Secure Remote Access feature. Engineers gain fully secure remote access to sensors (and any web-enabled device), providing web and SSH access. This means that client sensors can be updated, configured, and troubleshot entirely remotely.

This dramatically improves operational efficiency and allows CareBuilder to scale their deployment without the high cost and logistics of sending technicians to physical locations. Critically, it ensures minimal intrusion or disturbance for elderly or vulnerable clients.

CareBuilder is leading the way when it comes to security and quality standards, having secured ISO 9001 and 27001 certifications.

Stacuity further enhances their approach by providing the ability to route sensitive data (such as location and health-based information) to CareBuilders backend systems via private networks. Using a platform feature called VSlice, Stacuity creates a secure and reliable communication channel that can bypass the public Internet entirely, a common security weak spot.

To further safeguard against physical security risks, the simple yet powerful IMEI Lock feature ensures that a SIM card can only ever function within its designated CareBuilder device. If the SIM is removed or moved to an unauthorised device, the system is instantly alerted, preventing any potential data interception or misuse. This layered approach ensures that the client’s most sensitive information remains protected, secure, and private.